Terms and Conditions

By paying City Insulation a booking deposit we assume that the client has read through the quotation, invoice and terms and conditions set out below and agrees to them.

These are the terms and conditions on which we, City Insulation Group Ltd (trading as City Insulation) offer to deal with you, our customer. They supersede any earlier conditions (including any appearing in our catalogues or web-files). They govern all contracts under which we supply to businesses. They override any terms proposed by you whether in the order or in any negotiations or otherwise.

Soundproofing & Thermal T&C’s

Sound Reduction Guarantee – All reductions mentioned on any of our literature by City Insulation is for information purposes only and describe what can be achieved but cannot be guaranteed. Sound is extremely subjective and results will vary from building to building and person to person. If you wish to be scientific with the process then you should hire a professional acoustician to come and do tests before and after work has been completed. We can highly recommend David Sproston of Agility Acoustics for this work. Note, this test and any financial transaction for such a test is completely separate from that of City Insulation.
Flanking Noise – Flanking noise is sound that gets into the structure of a building and travels around the path of least resistance. It can travel through floors, walls and ceilings – any part of a building. Just because you have soundproofing work done on one or even multiple surfaces does not mean that no sound will be heard. Flanking noise varies from building to building – an indication of such can be seen by simply putting your ear to the surfaces in a room and comparing but if you wish to get a firm understanding of a rooms flanking issues before any soundproofing work is done then an acoustician should be consulted prior to employing City Insulations’ services.
- This does not cover any level of sound reduction whatsoever.
- It covers the physical installation only.
- The workmanship guarantee does not cover any damage made to the wall, ceiling or floor whatsoever by you, any other third party or any other external factors such as subsidence, leaks or fire.Workmanship Guarantee – we offer a 2 year guarantee on our workmanship. That is, we will rectify any work that has failed as a result of incorrect installation methods. To clarify:

Acoustic T&C’s

Except for death or personal injury arising from the negligence for which we are legally liable, we shall have no liability in respect of any alleged defective product beyond replacing it (if that is reasonable) or (if it is not) refunding the price. We shall not be liable for any other loss, whether it be direct, indirect, consequential, or incidental injury, or for any failure to meet any standards or requirements as to or measuring noise.
No order that we accept can be cancelled by you unless we agree in writing. Any goods which we agree to accept back must be returned at your expense in reasonable condition accompanied by a goods return note stating our advice note number and invoice number. Any refund will be made less a 25% restocking charge and any costs incurred as a result of the returns.
Risk in respect of all supplies shall pass on delivery.
Any reverberation calculations or figures offered are offered as a guide only.

General T&C’s

Preparations by client before install commence – We respectfully ask that all movable furniture be removed prior to our arrival. Our teams can help with heavier items but we cannot accept any liability or responsibility for any damage caused to objects/furniture if we must move these items. Please let us know if there is any furniture that can’t be moved. Please make sure these items are covered and protected. We will work very carefully around these items but will not accept liability for damage. Dust can escape the immediate area of works and we will suggest taking precautions before work commence. We will always attempt to keep dust and debris to a minimum and clean the immediate working area to the best of our ability. We cannot accept any responsibility for damage caused by dust.
Cancellations and refunds of booking deposits – The client has the right to cancel or postpone works after booking deposit has been paid. The refund amount will be a percentage of total monies received as set out below:
- 30 or more calendar days before work commences 100% refund
- 20-29 calendar days before work commences 75% refund
- 10-19 calendar days before work commences 50% refund
- 0-9 calendar days before work commences 0% refund
Due to the nature of these installs, we may necessarily cause some damage to surrounding areas. We will try to limit the amount of damage caused but unless we have agreed to do so or we have failed to exercise reasonable skill and care, the Services do not include us ‘making good’ any damage caused, painting or decorating.
Floor protection – Adequate floor protection will be installed by us before works commence. This protection will be removed after works unless client request it to be left in place for other trades
Decoration – Once City Insulation has completed the work there is likely to be decoration required. Whilst we are as careful as can be, we are often retro-fitting systems into precise areas – sometimes scuffs can happen or mastic can drip. Be prepared to decorate or at best touch up after we have completed the job.
Carpet fitting – while we will make every attempt to re-fit a carpet after soundproofing a floor, we are not carpet fitters and so it may be beneficial to organise a professional carpet fitter to do the work after our work is complete.
Floorboards – when soundproofing a floor, typically we will need to remove the floorboards. sometimes the floorboards do not come up in one piece. We will show you how many have broken when being lifted but an extra cost will be submitted where floorboards need to be replaced.
Underfloor – Unless underfloor pipes and electrics have been signed off within the last 6 months City Insulation can not accept any responsibility for any damage to them.
Booking Deposit and Payments Schedule
- Small Installs (1-2 days) – 30% Deposit, 70% on completion
- Medium Installs (3 days and over) – 30% Booking Deposit, 35% On Start Date, 35% on completion
- Large Installs (2 weeks or longer) – Deposit and payments will be discussed with client.
Prices quoted by us are valid for no more than thirty days from the date of the quotation. We may increase prices and change packaging and specifications. VAT is to be added.
All invoices are strictly payable no later than on demand or the credit terms which we have agreed in writing. We may charge interest at the rate of 2.5% per month (calculated daily) upon all overdue balances. We may also charge £100 per invoice and the reasonable costs of recovery.
Time for payment is of the essence and if not made on time then all sums owed by you shall forthwith become due and payable, as they shall if you are or become insolvent.
You must ensure that any goods which you order will be suitable for the purpose for which they are proposed to be used, and you must not rely on any information (including specification) which we provide, which is a guide only.
We agree that the goods which we supply will be of satisfactory quality by reference to the quality of goods normally supplied by us.
Any timescales which we propose for supply or install is only an estimate. If we do not meet it we shall not be in breach of contract. We may postpone any supply for a reasonable time.
You should inspect goods immediately upon delivery and report to us within 24 hours by email to info@cityinsulation.co.uk any defect or discrepancy. You must provide such information as we reasonably request. Any damaged material must not be disposed of. If we are not notified within that time then the goods will be treated as accepted.
You must ensure that any person acknowledging receipt of a supply is authorised to do so. You agree that the signature of delivery is conclusive proof of delivery.
If you do not accept delivery we may store the goods and charge you for the reasonable costs of storage and insurance.
Title in any goods supplied shall not pass until you pay the price in cleared funds and any other debt which you owe us for goods which we supplied or have agreed to supply. You must store our goods in such a way that they can easily be identified as being our property. Unless you are or become insolvent, then you may re-sell the goods in the ordinary course of business, but if you have not paid us then you must keep the proceeds of sale separate from other funds and pay it to us.
We may also retain a general lien on any equipment or other goods in our possession for any unpaid debt which you owe to us.
We take all reasonable precautions when installing not to damage electrics, plumbing or other such fittings. Should accidental damage occur, City insulation shall pay for any reasonable damage to repair the property.
Limitation of Liability
- This Clause sets out the entire financial liability of the parties (including any liability for the acts or omissions of their respective employees, agents and subcontractors) to each other for:
  - any breach of this agreement however arising;
  - any use made or resale of the Goods by the Customer, or of any product incorporating any of the Goods; and
  - any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
- Nothing in the agreement shall limit or exclude the liability of either party for:
  - death or personal injury resulting from negligence; or
  - fraud or fraudulent misrepresentation; or
  - breach of the terms implied by section 12 of the Sale of Goods Act 1979.
- Neither party shall under any circumstances whatever be liable to the other, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any
  - loss of profit;
  - loss of goodwill;
  - loss of business;
  - loss of business opportunity;
  - loss of anticipated saving;
Job Date Bookings – Dates for having work completed are offered on a first come first served basis and no booking is made without first and deposit acknowledgement.
Insurance – We will happily email across up to date insurance documents on request
Ownership – goods and services remain the rightful ownership of City Insulation until paid for in full. If goods are not paid for we reserve the right to remove them and can not be held responsible for re-decoration or the costs involved for such a task.
This document is final – City Insulation will not accept liability or responsible for any verbal statements made by a representative or any employee of the company which are contradictory to the terms of this document.

Client Obligations

General Client Obligations for ALL Consultancy and/or Install Services

All information provided by the Client shall be accurate and in no way, whether by action or omission be misleading.
The Client shall ensure that the owners / occupiers of the premises have sufficient insurance to cover all liabilities arising from:
1. Injury to City Insulation staff whilst onsite.
2. Accidental damage to City Insulation equipment / property whilst onsite.
3. Damage or injury to third parties whilst onsite.
The Client shall be responsible for obtaining the necessary permission or permits for City Insulation employees to have access to all relevant parts of the premises in order to complete all necessary surveys, inspections or installs.
The Client shall ensure that the Site Manager is fully aware of the scheduled works and shall brief all other relevant site personal and contractors of the scheduled works, including the limitations that this will have on their entering or exiting the premises. If City Insulation are delayed in completing the works beyond the specified time detailed within the quotation or emailed booking confirmation as a result of other site activities then additional quoted hourly rates shall apply TBC. These may also attract the Out of Hours Surcharge of +25% on any invoiced amount.
The Client shall ensure that there are at least 2 x 240V uninterrupted mains power sockets available for use by City Insulation within 20 meters of the test location.
City Insulation will require a parking space for a large van type vehicle within a reasonable distance to the working area. Where site parking is unavailable any parking charges including fines shall be chargeable to the Client.
It is the obligation of the client to inform City Insulation of any logistical considerations that may interfere with the normal schedule of work. This can include but is not limited to parking, delivery locations of materials in relation to install location, booked rooms and other such factors.

These terms and all our business dealings with you are governed only by English Law and the sole jurisdiction of the courts of England .

City Insulation

5.0

Richard Cox

1729334745

Adam and team recently soundproofed our living room. The work was done efficiently and professionally, and communication was outstanding. If we need any further work in other rooms we'd be happy to go back to them.

Andy Newman

1725790757

City Insulation installed secondary glazing throughout our two bedroom flat in a converted mill in Ancoats, Manchester. The difference it has made is astonishing with regard to reducing sound levels (cobbled streets, geese on the canal and late night revellers) and improving warmth.The work was done cleanly and quickly and at a price that beat competitors.

Nigel Kelly-Irlam

1720523169

Rachel was very helpful and prompt in providing me with a quote and clarifying everything necessary.Adam, the fitter, payed meticulous attention to detail and did a perfect job of fitting the window.I would honestly highly recommend and will use again in the future.

James Almond

1715605012

Adam visited our property to advise on noise from a pool plant room that was coming into the house. He advised on the best approach to eliminate the vibration that was being heard. On his advice this has now been resolved. Adam was great to deal with and we would highly recommend his company

Katja Kimberger

1714306830

The customer service was fantastic with our quotes updated several times to match our requirements. The team that came out were very efficient and stayed late to finish the job in one day without being asked to. The sound proofing is of really high quality and we haven't heard any noises at all from our neighbours since it was installed

Peter Davis

1712396162

I can't praise City Insulation enough they are very professional, informative, courteous and they certainly know their stuff. They completed our lounge and dining room soundproofing in two days, which was completed with great care and respect to our home and furnishings (thanks to a great installation team). Do yourself a favour and choose City Insulation, it's no surprise that they get regular 5 star ratings.

Ivan James

1712355480

Adam & Rachel were professional, knowledgeable and genuine people to deal with. I knew nothing about sound proofing but they talked me through all my options to help me understand the best options for my particular wall. They were also really helpful on suggesting work that fitted within my budget, there were other more expensive options but they recommended the best package for me that would have the most impact not just the most expensive. The sound proofing they installed on my party wall to reduce noise from neighbours (screaming children, overly loud tv, shouting etc..) has been game changing. Since being completed me and my partner can now sit and have a conversation without having to put music or tv on in background to drown out the neighbour noise. The work was very professional, the finishes excellent and all the lads took real care to protect existing furniture, carpets etc... The work was completed in a very professional manner and attention to detail was fantastic. Some firms do their bit and leave but they even arranged for other tradesmen to help complete the redecoration work after they had left i.e. plasterer, plumber (to re-mount a radiator) whose work was also of an equally excellent standard. I would highly recommend city insulation to anyone wanting to work with a truly professional business whose end product does exactly what it says on the tin! Thank you Adam & Rachel you were a pleasure to deal with.

Amelia Cooper

1710789610

I recently used City Insulation to help with soundproofing my semi-detached house. I could hear my neighbours TV, door slamming and arguments, to the extent that I felt like I lived with them! City Insulation installed their ‘Independent Wall plus both upgrades’ system on every adjoining wall to my neighbours and the results have been great! The noise has been reduced by around 80% in the three rooms and I no longer feel the intrusion from next door. I knew nothing about soundproofing before the job was done, and City are not local to where I live so it was a bit of a’ leap of faith’. However, Rachel has been fantastic in responding to all my queries, Adam was really knowledgable about getting the right solution for me and the installation team (Nick, Jack and Brad) were so efficient in getting the work done and to a really high standard. Thank you team for all your help - it’s really appreciated!

Annie McGoff

1709914362

From start to finish City Insulation were extremely efficient, friendly and professional. From visiting on site to discuss the problems we had with soundproofing, to providing a solution and competitive quote, and to finally completing the work. The workmen were courteous, did a very good job and left no mess! We would highly recommend.

Anita Banerji

1709468478

We had a wall soundproofed in our bedroom and it’s made a big difference. Rachel was really prompt and friendly with responses from our initial enquiry to completion and knowledgeably answered all my queries. The installation team were prompt and friendly and I was happy to just leave them to it. They did an excellent job and we used the recommended plasterer too. Would highly recommend and you don’t have to wait long to get the work done.

Jimmy Shaw

1708865679

City Insulation provided exceptional service for my secondary acoustic glazing needs for my bedroom. Rachel was very understanding and patient, providing all the necessary details before the job completion and answering all my questions. Adam turned up when he said he would and fitted the secondary acoustic glazing to a very high standard, leaving no mess and a very professional job. Adam and Rachel are genuine, honest and very likeable people. City Insulation is an extremely well run company and possibly the best for soundproofing in the UK. I sincerely wish City Insulation every success for the future.

Feji 08

1708710253

Many thanks to the team for installing the soundproofed wall all along the partition wall from one side of the house to other completely sealing off the noise disturbances I had to deal with.The team of three took two days and worked their hats off with exemplary workmanship and showed ingenuity fixing a challenging situation that they’d encountered.They also set up the house with protection prior to starting and cleaned up inside and outside the door where they worked in poor weather conditions.All in all, I will definitely call them again for any issues and I wholeheartedly recommend them. Adam and Rachel from the office were very helpful in answering all the queries I initially had.

Richard Reeves

1707944384

Great work from the team. The soundproofing on our 1930s semi has far exceeded our expectations. Our lounge is now so peaceful! They worked really hard, from start to finish, putting the room back together again so you’d never know they’ve been (but for the need to decorate 😉). Great advice from the outset, so glad we’ve done it.

Edd Lewis

1706024100

Fantastic service from start to finish, professional and personal. They sorted out all aspects of the recording studio, and kept us up to date with progress etc. The space looks amazing now, and works perfectly. Thanks!

barry kirkham

1705483791

Fantastic job great lads who carried out the work cleaned up every day can't praise them enough, thanks Adam and the gang.

Stephen O'Gorman

1702239795

Really amazing service. The work was done really efficiently and to a very high quality. Highly recommended!

Emily Ramsdale

1701427781

I would definitely recommend City Insulation to anyone who is considering getting soundproofing done. I was initially feeling quite overwhelmed when thinking about options to minimise noise but as soon as I made contact with City Insulation I felt so reassured. Rachel and the team made the whole process so easy, all the options were laid out to me really clearly and honestly, and they were all so approachable, friendly and hard-working. I would not hesitate to contact the team again in the future for further work. Thank you!

Liam Stent

1698854755

Great experience start to finish - quickly came round and quoted, providing confidence in what they would do and who would be involved, co-ordinated all the individual workers who worked to a high standard. The work itself was done to a high quality and on-time, and the difference has been amazing - great company, would highly recommend.

Don Tomlinson

1696755643

We are all absolutely delighted with City Insulation and the work they have just completed at my brother's house in Liverpool. Sadly my brother is living with alzheimers now and he does have some noisy outbursts now and again, which is natural for this horrible illness. He is being cared for 24/7 in a normal semi-detached house in Liverpool however his neighbours are not normal and keep complaining and putting in complaints to the police / council etc. I found Adam/City Insulation on the internet and he was so understanding and came up with exactly the right solution. All the carers in the house are delighted and its made their job easier as they no longer worry about the next door neighbours who have got to find something else to complain about now! A big thanks to Adam and his team and if you have any noise issues etc you now know who to contact! (Ps very clean, very quick job, great value for money)

George Quin

1696607679

Best experience I've had with any tradesman to be honest. We needed to improve soundproofing in commercial meeting rooms/studios and he laid out the different options very clearly so we could make the best decision from a range of budgets. His team were extremely professional, delivered the work exactly when they said they would with zero delays. Very friendly and flexible with everything onsite. Would thoroughly recommend.

Martin Smith

1696336317

We used City Insulation to fit some secondary double glazing in a bedroom as we live on a noisy main road. Both Adam and Rachel were very knowledgeable and helpful. The job was done on time with no mess. Very pleased with the results and would recommend them.

Kuroush Taslimi

1695735686

Had some soundproofing done. Everything was spot on, great service from the entire team. The plasterer recommended was also fantastic. Thanks again, City Insulation!

Philip Ridge

1692869036

I recently had City Insulation install soundproofing on two alcoves and a chimney breast in my living room. From the outset I was expertly guided by Rachel who was very knowledgeable and guided me through the whole process. The fitting team were punctual, friendly and did a superb job and cleaned up afterwards. The noise has been drastically reduced. I would definitely recommend them.

Daniel L

1691015389

Amazing company. I live in an 1890’s house which was converted into two flats in the early 90’s. When I purchased the ground floor flat in 2018 the ceilings had already been considerably dropped in an attempt to reduce noise but in reality, did nothing to prevent the noise coming from upstairs and made the rooms feel quite claustrophobic. Having lived in the property for 4 years the situation was really getting me down and I was seriously contemplating trying to sell but came across City Insulation on Instagram so decided to at least try to solve the problem. Initially approached Adam and Rachel by email and after the first conversation with Adam by telephone, decided to go ahead with what he proposed for the main problem areas, the two front rooms and hall.Having lived with the new soundproofed ceilings for 2 months I can honestly say I no longer hear much from upstairs other than the loudest of noises and have regained so much ceiling height which makes the rooms feel bigger and brighter.Adam and the entire team are so friendly and approachable, they tidied up at the end of each day, were always on time and incredibly hard working; staying late to get the job done. I wouldn’t hesitate to recommend them to anyone having similar issues and will hopefully be having them back soon to do the same for the remaining rooms.

Scott Lewis HFS

1690235461

We contacted Adam at City Insulation at he organised acoustic panelling for our contact centre. The install team were excellent and worked around our team on the day. The panels have made a big difference in the acoustics of the space and have really helped the team through peak time. Recommended.

See all reviews Write a review

Soundproofing & Thermal T&C’s

Acoustic T&C’s

General T&C’s

Client Obligations

Enquire Now